Team-Based Virtual Care

Team-Based Virtual Care: Striving for Seamless Inclusive Care


Virtual care facilitates patients’ and families’ inclusiveness in care planning, which improves the transition experience. This Canadian Institutes of Health Research (CIHR)-funded program adopts a Patient-Oriented Research (POR) and Integrated Knowledge Translation (IKT) approach via the diverse engagement of older adults, families, staff and policy-makers in all stages of the research.

This study aims to generate evidence to inform policy development for virtual team-based care planning of care transitions. It also empowers a marginalized population to be co-partners in driving health policy priorities, elevating their voices, and advancing equity.


Who are we working with?


We are partnering with PIECES Canada, the University of Western Ontario, the University of Victoria, the McMaster University and the Vancouver Coastal Health Authority.


The Team

Principal Investigator: Dr. Lillian Hung of The University of British Columbia

Project lead, Ian Chan, connect at chancp1@mail.ubc.ca if you have any questions/interest!


Our Knowledge Translation Journey…

Poster Presentation at the Annual Scientific Meeting of the Gerontological Society of America (GSA), Seattle, WA; November 13 -16, 2024.

Poster Presentation at the 53rd Annual Scientific and Educational Meeting of the Canadian Association on Gerontology, October 24-26 in Edmonton, Alberta, Canada.

Oct 31, 2024, our Principal Investigator, Dr. Lillian Hung of UBC School of Nursing (Vancouver), The University of British Columbia, and our Older Adult Partner, Dr. Jim Mann, LL.D., co-presented at the Canadian Institutes of Health Research | Instituts de recherche en santé du Canada (CIHR) Policy Research Roundtable 2024.

September 2024 – Knowledge Translation (KT) Video

Virtual Team-based Care Planning Policy Research: Enhancing Care Transitions for Older Adults (from acute care to long-term care)

August 2024 – Infographics Creation

Virtual Care Planning Policy Research: Enhancing Team-Based Care Transitions for Older Patients.

Our UBC IDEA Lab research team shared the findings and real-life experiences of our residents, families and staff from the “Virtual Team-Based Care Planning for Transitions in Care” project with the Regional Community of Practice (CoP). The conversations were fantastic and meaningful.

The focus was on adopting a framework to address the unique needs of individual older people, their families, and staff during the virtual care journey through a holistic, team-based, person-centred approach. This approach facilitates inclusive care planning and ongoing quality improvement momentum.

Thanks for the support of the Canadian Institutes of Health Research | Instituts de recherche en santé du Canada (CIHR), University of Victoria, Western University, Vancouver Coastal Health (VCH), Pieces Canada, and The University of British Columbia.

Ian delivered oral presentation at the 2nd INterdisciplinary Conference in REhabilitation Sciences of BC (INCREASE BC) which took place on April 17, 2024, at the Chan Centre Auditorium at BC Children’s Hospital. INCREASE BC was a collaborative initiative between the UBC Division of Physical Medicine and Rehabilitation, Vancouver Coastal Health Research Institute (VCHRI), Centre for Aging SMART, and the UBC Rehabilitation Sciences Executive Committee.

On April 11, 2024, our team collaborated with VCH to present the research findings and policy brief to leaders from diverse backgrounds. We were grateful for their valuable insights, which helped us refine the policy brief to strive for a more inclusive, equitable and better Team-based Virtual Care for our older adults during care transition.

Our research team has completed the Policy Brief (short and long version) on “Optimizing Virtual Care in Patient Care Transitions” with the support of residents, families, healthcare professionals, and leaders.

Our research progress was regularly updated in the monthly UBC IDEA Lab eNewsletters. This served as an effective communication, engagement, and dissemination tool.

Our research team created an eye-catching sticker and placed them on various KT products to promote our policy research, engage partners, and facilitate knowledge mobiization.


For the Online Presence of our project, please click on the below pictures for more information: