Telepresence Robot Project

UBC IDEA Lab · Healthy Aging Research

Telepresence Robot Project

Using mobile robots to reduce loneliness and social isolation for older adults in long-term care.

About

Social isolation is a significant issue in aged care settings. Long-term care (LTC) and hospitals are associated with adverse outcomes such as reduced well-being and loneliness in older adults. Loneliness has been shown to be linked to depression, cognitive decline, and mortality. .

With the rates of social isolation having increased among the older adult population during the COVID-19 pandemic, our mitigation efforts are focusing on the use of robotics to help reduce loneliness, and social isolation, and improve quality of life.

The use of mobile telepresence robots helps to enable individuals in different locations to interact with each other from a distance, near or far. Our research results will offer practical guidelines for the safe implementation and ethical use of the robot in LTC homes.

Overview of the Telepresence Robot Project phases
Research team members with the telepresence robot

Publications

A closer look at one of our key papers.

Adoption of Artificial Intelligence–Enabled Robots in Long-Term Care Homes by Health Care Providers: Scoping Review

This review includes 33 articles that met the inclusion criteria. We identified three barriers to AI-enabled robot adoption:

  1. Perceived technical complexity and limitation
  2. Negative impact, doubted usefulness, and ethical concerns

Strategies to mitigate these barriers were also explored:

  1. Accommodate the various needs of residents and health care providers
  2. Increase the understanding of the benefits of using robots
  3. Review and overcome the safety issues
  4. Boost interest in the use of robots and provide training

More Papers

  1. Working with a robot in hospital and long-term care homes: staff experience (Read)
  2. Telepresence Robots in Long-Term Care Settings in British Columbia During the COVID-19 Pandemic: Analyzing the Experiences of Residents and Family Members (Read)
  3. The perceptions of university students on technological and ethical risks of using robots in long-term care homes (Read)
  4. Facilitators and barriers to using telepresence robots in aged care settings: A scoping review (Read)
  5. Using telepresence robots as a tool to engage patient and family partners in dementia research during COVID-19 pandemic: a qualitative participatory study (Read)
  6. Staff’s Attitudes towards the Use of Mobile Telepresence Robots in Long-Term Care Homes in Canada (Read)

Telepresence Robot Project in the Media

Video Gallery

AI-ROBOT: Strategies to Support Health Care Providers in Adopting AI-Enabled Robots in LTC.

More from the project

Conferences & Presentations

Sharing our findings with researchers, clinicians, and the community.

  • 2021Canadian Association on Gerontology
  • 202131st Alzheimer Europe Conference
  • 202217th Annual ACM/IEEE International Conference on Human-Robot Interaction
  • 2022West Coast Conference on Aging
  • 2025Oral presentation – PATHS to a Cure
  • 2025Oral presentation – Edwin S.H. Leong Centre for Healthy Aging Research Day

Engagement

Our team has participated in multiple information sessions, and even reached out for help over social media. Knitters in the community came together to help create telepresence robot “cozies”, reducing the brightness of the robot’s light for staff and residents at our sites.

To help spread the word, we’ve also created mugs, reusable tote bags, and training materials including information packages and YouTube videos on introducing the robot and how it works. Our staff champions and research team members even got involved in a Halloween trick-or-treat session.

Staff member and student reviewing the telepresence robot together

We are a team of unique individuals who share values towards working together to improve dementia care. Our multi-disciplinary team includes students, researchers, frontline staff, leadership, community partners, field experts, families, and people with lived experience.

The research team works closely with a Public Advisory Committee (PAC), which provides input and influences decision-making for the whole project, actively joining in planning and taking action to address challenges.

Telepresence Robot project team members Quote from Jeffrey Dela, Vancouver: I say yes to participate in research because I believe it can make life better for my patients and colleagues.
Telepresence Robot Project team members

Team Members

Principal Investigator: Lillian Hung

Project Co-Lead: Jim Mann

Current Team Members: Annette Berndt, Mario Gregorio, Lynn Jackson, Lily Wong, Lily Ren, Neil Horne, Mineko Wada, Krisztina Vasarhelyi, Joey Wong, Erika Young, Nazia Ahmed, Charlie Lake, Chelsea Smith, Evangeline Tsevis, Karen Wong, Ali Hussein, Grace Hu, Sophie Yang, Gloria Loi, John Chang, Cates Bayabay, and Jessica Kwan.

Funding & Partners